Terms and Conditions

I. Basic provisions

These General Terms and Conditions govern the relationship between the parties to the sales contract, one of which is INGREDA SINGLE MEMBER S.A., owner of the brand name NUTRIALIS, VAT number 801568209, with its registered office in Lagkadas, Thessaloniki, registered with GEMI under number 159281204000 as the Seller (hereinafter referred to as the “Seller”), and the other party is the Buyer, who may also be a consumer (hereinafter referred to as the “Buyer”). More information about the Seller is available at www.nutrialis.gr.

The Buyer is a consumer or a professional. A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business interests or any other professional activity. For all legal matters not explicitly covered by these Terms, the provisions of Law 2251/1994, the Civil Code, and other relevant regulations shall apply.

The professional is:

a person registered with GEMI or the equivalent registry in their country of operation,
a person carrying out their professional activity on the basis of a business licence,
a person carrying out their professional activities on the basis of authorisation other than a business licence, in accordance with special regulations,

For the purposes of these General Terms and Conditions, a professional is a person who carries out their professional activities in accordance with the previous paragraph. If the Buyer declares themselves as a professional when placing an order, they acknowledge that the rules applicable to professionals, as stated in these General Terms and Conditions, shall apply to them.

The legal relationship between the Seller and a Buyer who is a professional, which is not expressly governed by these General Terms and Conditions or by the contract between the Seller and the Buyer, shall be governed by the relevant provisions of commercial law, as amended, as well as by applicable regulations. In the event of any conflict between the terms of these General Terms and Conditions and the individual contract, the terms of the contract shall prevail.

By placing an order, the Buyer confirms that they are aware of these General Terms and Conditions, which form an integral part of the “Order Process” and the “Delivery” document, together with the terms of the ordered service and/or licence, and accepts them as applicable at the time the order is submitted.

The Buyer acknowledges that the purchase of products offered by the Seller does not grant any rights to use the Seller’s registered trademarks, trade names, company logos, or patents, or those of other companies, unless otherwise expressly stated in a specific agreement.

BY ACCEPTING THESE TERMS IN ACCORDANCE WITH THE ABOVE, USERS EXPRESSLY AND UNRESERVEDLY DECLARE THAT THEY HAVE THE LEGAL AGE REQUIRED TO BE BOUND BY THESE GENERAL TERMS AND CONDITIONS REGARDING THE USE OF THE SERVICES AND PRODUCTS OF INGREDA SINGLE MEMBER S.A.

II. GENERAL TERMS OF WEBSITE USE

2.1 PROVISION OF GENERAL INFORMATION

The information provided by INGREDA S.A. is complete, true, valid, and up to date, whether it relates to our company or to the products offered through our online store (e.g. product descriptions). The above is subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally, or due to interruptions in the operation of this Website, or due to force majeure.

2.2 NEWSLETTER SUBSCRIPTION

Your subscription to the Nutrialis Newsletter Service is entirely voluntary and is not a mandatory requirement for making a purchase from the Online Store. However, those who open an Account with Nutrialis (hereinafter “Members”) will be able to receive our newsletters and other promotional material at the email address they provide during the account registration process. Subscription to the Nutrialis Newsletter Service is also available to non-Members and is completed by entering your email address in the relevant field on the website. By completing your subscription to the Nutrialis Newsletter Service, you give your express consent for INGREDA S.A. to send you informational and promotional material regarding its products and services and/or those of other INGREDA S.A. online stores, as well as related advertising messages.

Your subscription to the Nutrialis newsletter service is entirely voluntary and does not constitute a mandatory step for making purchases from the Online Store. However, users who create an account with Nutrialis (hereinafter the “Members”) may receive our newsletters and other promotional material at the email address provided during the account registration process. Subscription to the Nutrialis Newsletter service is also available to non-Members and is completed by entering your email address in the corresponding field on the Website. By completing your subscription to the Nutrialis Newsletter service, you expressly consent to INGREDA S.A. sending you informational and promotional content regarding its products and services and/or those of other online stores operated by INGREDA S.A., as well as related advertising messages.

2.3 ADVERTISEMENTS

The Company reserves the right to advertise on various websites of its choice on the Internet and to use partners or third-party advertising companies, as applicable. When displaying such advertisements, cookies are used; however, no data that personally identifies Users is used.

Our Company reserves the right to display third-party advertisements on the Website. These advertisements may contain external links to third-party websites. At Ingreda S.A., we take all appropriate measures to ensure that advertisements and their content are lawful, do not infringe the rights of third parties, are not offensive, false, fraudulent, or misleading. The publication of advertisements on the Website with content that is abusive, threatening, pornographic, nudity-related, related to alcohol, medicines, cigarettes, gambling and betting, weapons, explosives, viruses or other malicious software, pyramid schemes, illegal activities, or any other inappropriate content at the Company’s sole discretion is prohibited. All advertisements are reviewed to ensure they are appropriate for our community and respect the rights of third parties, whether natural or legal persons. However, no advertisement may imply that it is endorsed, approved, or placed in cooperation with Ingreda S.A. Furthermore, all appropriate measures are taken to identify any advertisements that violate the above provisions or applicable law; however, we do not guarantee the suitability or legality of such advertisements. The Company reserves the right, at any time and for any reason it deems appropriate, to reject any advertisement, even after it has been published.

2.4 EXTERNAL LINKS

The Website and its individual pages may contain links to websites maintained by third parties, whose information and data protection practices are different from those of nutrialis.gr. The online store nutrialis.gr and our Company assume no responsibility for the information or data protection practices used on third-party websites. It is recommended that, before using other websites, you read and understand their terms of use and privacy policies. Our Company does not control the availability, content, privacy policy, quality, or completeness of the services of other websites to which nutrialis.gr may refer through links, hyperlinks, or advertising banners. Under no circumstances shall our Company be considered to endorse or accept the content or services of the websites to which it refers, nor to be associated with them in any other way.

III. GENERAL TERMS OF SALE – PURCHASE THROUGH THE ONLINE STORE

3.1. The Company allows Orders for its Products to be placed through its online store in the following ways:

a. directly through the Online Store

Our Company does not accept or process orders placed via email or through its Social Media pages. Furthermore, any reference to a desired product on the return form shall not be considered an order.

3.2. The Sales Agreement between the Customer/Buyer and the Seller is concluded upon completion of the Customer/Buyer’s Order process.

3.3. The Customer/Buyer may place Orders through the Online Store as follows, in order:

a. The Customer/Buyer adds the selected Product to the Cart and then proceeds to the Order form.

b. The Customer/Buyer who holds an Account confirms in the Order form that the required data for the conclusion and execution of the Sales Agreement are valid. A user who does not have an Account must complete the Order form manually with the data required for the completion and execution of the Sales Agreement. In any case, the provision of outdated or inaccurate Customer data may prevent the completion of the Agreement. The Order form requires the following Customer details: full name, address (street, building number/apartment, postal code, city, country), email address, phone number, and information related to the Sales Agreement: product(s), product number(s), type, size and colour of the Product, place and method of delivery of the Product(s), and payment method. In the event that the Customer/Buyer requests an invoice, the company name, VAT number, and tax office are also required.

c. The Customer/Buyer selects one of the delivery methods offered by the Seller.

d. The Customer/Buyer selects the payment method from the methods available at any given time.

e. Depending on the selected payment method, the Customer/Buyer may be redirected to the websites of an external payment service provider in order to complete the payment.

3.4. Upon completion of the order, the Customer/Buyer will receive an automated email confirming receipt of the order, which in no case constitutes a commitment to fulfil the order.

3.5. After processing the order by the relevant departments, the customer will be informed by email about product availability and the possibility of fulfilling the order in full or in part. Information will also be provided regarding the inability to fulfil the order in full, as well as the reasons for such inability.

3.6. The Sales Agreement is concluded upon the issuance of the retail receipt or invoice.

3.7. In the event that it is not possible to ship all or some of the products included in the order, customer service will contact the Customer/Buyer to inform them of the inability to fulfil the order in full or in part.

3.8. In the event that the Company is unable to fulfil the order, the Sales Agreement will either be partially executed for the available products, in which case the amount paid by the customer for the unavailable products will be refunded within 14 days, or the order will be cancelled in its entirety, and the Company will refund the Customer, within 14 business days, any payment already made up to the amount corresponding to the products that were not shipped. There is also the option of replacing the unavailable products with other available products of your choice.

3.9. In any case, the Company may inform the Customer about the status of their Order and its shipment by sending an email to the email address provided by the Customer, or an SMS to the phone number provided by the Customer.

Important legal clarification: The sending by our Company of the order receipt confirmation, as stated above, does not in any case constitute acceptance of your order, but merely confirmation – notification that we have received it. The order you submit on nutrialis.gr constitutes an offer from you to our Company to purchase the Products listed therein. In order for a sales agreement to be concluded between us, we must also accept your order as submitted. Such acceptance takes place upon the issuance of the retail receipt or invoice, as referred to in Article 3.6 above. It is clarified that if the receipt does not include some of the Products contained in your order, these Products do not form part of the sales agreement between us. In such case, if they have already been paid for, we will refund the corresponding amount within 14 days of payment, and you acknowledge and agree that the Company owes you no compensation in this regard. However, the Agreement is executed only once the Products have been paid for, i.e. once your card has been charged or the transfer of the amount has been confirmed.

3.10. The total value of the Contracts includes the price (Price), any shipping costs, and, where applicable, other expenses for optional paid services selected by the Customer. The Company reserves the right to set a minimum order value for which product shipping is free of charge. The Customer is informed of the total price, including product taxes, as well as any shipping costs where applicable (including charges for transport, delivery, and postal services), and any other costs arising either during the completion of the Order or at the time the Customer declares their intention to be bound by the Sales Agreement.

3.11. Your orders are shipped via courier service. Orders are dispatched within 48 hours of processing. Delivery is completed within 3–5 business days (or up to 6–7 business days for islands and remote areas). During holidays or major sales periods, delays may occur due to increased shipping volume.

Orders placed during weekends and public holidays are processed on the first working day. However, we cannot guarantee dispatch within 48 hours during holiday periods or major sales campaigns.

Packages are dispatched as soon as possible, after which the courier company is responsible for their delivery.

During sales periods or promotional campaigns, delays in order processing and delivery may occur.

3.12. In addition to the other cases mentioned herein, you may cancel your order in the following cases:

Before submitting your order, you may technically remove the quantities of Products you do not wish to order from your cart.

After receiving confirmation of your order and for a period of two (2) hours, you may cancel your order by sending an email to ask@nutrialis.gr. The email shall be deemed received by us for the purposes of this clause on the next working day following its sending date. We may cancel your order in accordance with the above only if the receipt of your relevant message occurs before the dispatch confirmation of your products has been sent to you.

3.13. In addition to the other cases mentioned herein, Ingreda S.A. may cancel your order and/or the Sales Agreement at any stage in the following cases:

Due to a technical error, the Product you have ordered is not available and the system has not been updated in time, and/or when it is no longer possible for our Company to supply it for any reason whatsoever.
Due to a technical error, the price stated for the Product or its description is incorrect.
At our sole discretion, we consider that you are engaging in unfair practices by placing the order.
Non-payment.
Failure to collect the Products in accordance with the terms of the present document.
The fulfilment of the order is contrary to laws, rules, and regulations.
In cases of force majeure.

In the event that the Product in the cancelled order has been paid for, Ingreda S.A. will refund the amount within 14 days without undue delay.

3.14. Pricing Policy

All prices displayed on the Website include VAT (where applicable). Please note that VAT in islands and border areas may differ. We reserve the right to change prices at any time without prior notice; prices are not binding and are not subject to merging.

Nutrialis takes all appropriate technical and practical measures to ensure the accuracy and correctness of the prices stated for the Products in the online store; however, there is a possibility that, due to a technical error, a mistake may appear in the price of one or more products included in your order. In the event that an error is identified in the price of a Product you have ordered, we will contact you as soon as possible and in any case before dispatch. It is at your sole discretion to proceed with the order at the correct prices, modify it taking the correct prices into account, or cancel it. If we are unable to contact you, the order will be considered cancelled.

In good faith and for your own protection, if you notice that a product is offered at an unusually low or high price compared to its market value, we kindly ask you to contact our Customer Service Department at ask@nutrialis.gr before proceeding with your order.

3.15. Products are delivered by one of the following methods:

By courier to the address of your choice within Greece, Cyprus, and abroad.
By courier to one of the ACS branch locations. To collect your order, you will need to provide the shipment number and the full name on the order.
To an ACS locker point of your choice.

The dispatch time of the Products you have ordered depends on several factors, as delays may occur for reasons not attributable to our responsibility.

Nutrialis makes every reasonable effort to ensure the timely delivery of your orders; however, it reserves the right to note that delivery may be delayed in cases, including but not limited to, the following: (a) the Product has been delayed by our supplier in dispatch, for example due to transport disruption, force majeure, etc., resulting in the Product not being available in our warehouses at the expected time; (b) a force majeure event occurs, such as extreme weather conditions, strikes, or any other event beyond our influence and control that may affect the transport and delivery of your order; (c) there is insufficient stock availability; (d) periods of high commercial activity, such as during sales, promotions, etc. In the above cases, we will contact you to ask whether you wish to proceed with the delivery of the order without the unavailable or delayed Product, whether you would prefer an alternative product, or to inform you of the expected delivery time of the unavailable Product. If you are not satisfied with our proposal, you have the right to cancel the order in part or in full and receive a refund of any amounts paid.

If you are not present at the stated delivery address on the scheduled delivery date to receive the Products, the courier company will make two (2) additional attempts on the following working days in order to deliver your order. If delivery is ultimately not successful, your order will automatically be returned to us and recorded as a refusal to accept delivery. Your order will remain at the courier’s branch for 10 consecutive days.

IV. Information Security and Data Protection

The Seller informs the Buyer that, in accordance with Article 6 of the General Data Protection Regulation (GDPR) on the protection of personal data, it processes the Buyer’s personal data without their consent as the Data Subject during the process of concluding the sales contract, insofar as the processing of the Buyer’s personal data is carried out by the Seller at the pre-contractual stage and is necessary for the performance of the sales contract to which the Buyer is a party.

The Buyer may at any time review and modify their personal data, as well as cancel its registration, after logging into the “My Account” section of the e-commerce website.

The Buyer may select the checkbox prior to submitting the order to provide their consent in accordance with Article 7 of the GDPR, allowing the Seller to process and retain their personal data, in particular those specified above and/or necessary for the Seller’s actions related to sending information about new products, discounts, and promotions of the offered products, as well as for the processing of personal data across all its information systems in relation to the dissemination of such information about new products, discounts, and promotional offers.

The Buyer grants the Seller this time-limited consent for the purpose of fulfilling the processing of the Buyer’s personal data. Upon fulfilment of the purpose of processing, the Seller shall immediately ensure the deletion of the Buyer’s personal data. The Buyer may withdraw their consent to the processing of personal data in writing at any time. The consent shall expire within one month from the Seller’s receipt of the Buyer’s withdrawal of consent.

The Seller declares that all personal data are confidential and are not disclosed to third parties, except in cases of distribution or payment related to the ordered products (declaration of name, account number, and delivery address). The Seller acts in such a way that the data subject does not suffer any harm to their rights, in particular with regard to the proper safeguarding of human dignity, and also protects the information from unauthorized interference in the private and personal life of the data subject. Personal data are collected, processed, and retained in accordance with applicable national and European data protection legislation, as in force. The Buyer has the right of access to their personal data and the right to rectification (via the contact form), including the right to request clarifications and to require the correction of inaccurate data, as well as other lawful rights relating to such data.

The Buyer, by written request, has the right to object to the processing of personal data in the cases referred to in Article 21 of the GDPR, stating the reasons or demonstrating unauthorized interference with their rights and legitimate interests that exist or may be harmed, unless this is prevented by legal obligations. If the Buyer’s objection is justified, the Seller is obliged to cease processing and delete the Buyer’s personal data to which the objection relates, without undue delay.

The Seller informs the Buyer that, for the purposes of processing the Buyer’s personal data, it is expected that the Buyer’s personal data will be provided and transferred to the following third parties, as recipients:

(i) Ingreda ΜΟΝ Α.Ε.

(ii) ACS Courier

(iii) Viber platform, WhatsApp

The following information is required from customers for the Order Process: first name, last name, address, telephone number, email address, and signature or digital signature. All personal data obtained is processed exclusively for the purpose of handling the claim and in accordance with the GDPR on the protection of personal data, as in force.

The Buyer has the right of access to their personal data and the right to rectify them, including the right to request correction and to require the rectification of inaccurate data, as well as other lawful rights relating to such data.

Furthermore, the Seller must incorporate so-called “cookies” to facilitate the provision of information services in accordance with the provisions of Directive 95/46/EC regarding the purpose of “cookies” or similar tools, and to ensure that users are aware of what information is stored on their device. Users have the ability to disable cookies or similar tools that are stored on their devices, for example by using private browsing mode in their browser.

For the purposes of crime prevention and damage minimisation, the Seller reserves the right to refuse an order from a Buyer submitted from a blocked IP address, in the event that the IP address is blacklisted. In the event of issues during the ordering process, the Buyer may contact the Seller by email at ask@nutrialis.gr.

V. Operating Hours

Online orders: Monday – Sunday: 00:00 – 24:00

Business Hours:

Online orders: Monday – Sunday: 00:00 – 24:00
Order processing and customer service: Monday – Friday: 08:00 – 16:00

In the event of an information system failure or force majeure, the Seller shall not be held liable for non-compliance with the operating hours.

VI. Purchase Price

All prices displayed on the Website include VAT (where applicable). We reserve the right to change prices at any time without notice; prices are not binding and are not subject to consolidation.

Ingreda S.A. takes every appropriate technical and practical measure to ensure the accuracy and correctness of the prices listed on the products in the online store; however, there is a possibility that due to a technical error, an incorrect price may appear for one or more products included in your order. In the event that an error is identified in the price of a product you have ordered, we will contact you as promptly as possible and in any case prior to dispatch. It is at your discretion to proceed with the order at the correct prices, to modify it taking into account the correct prices, or to cancel it. If we are unable to reach you, we will consider the order as cancelled.

In the spirit of good faith and for your own protection, should you notice that a product is being offered at an unusually low or high price relative to its market value, we kindly ask that you contact our Customer Service Department at ask@nutrialis.gr before proceeding with the order.

VII. Withdrawal from the Contract

Withdrawal from the contract by the Buyer, who is the consumer.
In accordance with Article 3e of Law 2251/1994, when products are sold or services are provided under a contract concluded through distance communication outside the Seller’s premises, as amended and in force, the Buyer has the right to withdraw from the contract without stating any reason within 14 days from the date of receipt of the products or from the conclusion of the service contract, and must send a letter or email regarding the withdrawal from the contract to the Seller.

Please send the withdrawal notice and the products to the following address:

INGREDA SINGLE-MEMBER S.A., KAVALARI, LAGKADAS THESSALONIKI, PC 57200.

The Buyer has the right within the above time period to unpack and test the products in a manner similar to purchasing in a physical store, to the extent necessary to assess the nature, characteristics, and functionality of the products. The products must be returned by the Buyer with full documentation, intact, clean, if possible in their original packaging, in good condition, and in the same quantity. The consumer is only responsible for the diminished value of the products resulting from handling of the products beyond what is necessary to assess their characteristics and functionality. The consumer shall not be liable for the diminished value of the products if the Seller has not fulfilled their obligation to provide information regarding the consumer’s right to withdraw from the contract in accordance with Article 3e of Law 2251/1994 on consumer protection in distance sales contracts.

If the products are complete, including their original packaging, have not been damaged and show no signs of use, the Seller extends the above 14-day return period to 30 calendar days from the date of receipt of the products.

In accordance with the aforementioned law and due to the nature of the product range being sold, it is not possible to return such products if their packaging has been opened, if they have been used, or if they show any signs of use.

The refund for returned products will be issued to the Buyer within 14 days from the date of receipt of the returned products at our warehouse.

Except in cases where withdrawal is agreed upon, the consumer may not withdraw from contracts for:

a) the provision of a service in which the provision of the service commenced with the express consent of the consumer and the consumer declared that they had been duly informed that, by giving their consent, they lose the right to withdraw from the contract upon full performance of the service, and,

b) the sale of products or the provision of services whose price depends on fluctuations in financial market rates that the Seller cannot influence and which may occur during the withdrawal period,

c) the sale of products manufactured according to the specific requirements of the consumer or products intended specifically for an individual consumer,

d) the sale of products subject to rapid deterioration or spoilage,

e) the sale of products contained in protective packaging that is not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,

f) the sale of products which, by their nature, may be mixed with other products after delivery,

If the Buyer decides to withdraw within the specified time period, it is recommended to send the products to the Seller’s address along with a covering letter stating the reason for withdrawal from the sales contract (this is not a requirement), the proof of purchase, and the bank account number, if the amount is to be paid in cash or if it is to be used towards the next purchase.

The Buyer acknowledges that in the event of withdrawal from the contract, they bear the cost of returning the products to the Seller, and in the event of withdrawal from a contract concluded through distance communication, they bear the cost of returning the products which, due to their nature, cannot be returned by post.

The Buyer acknowledges that if gifts are delivered together with the products, the gift agreement between the Seller and the Buyer is concluded on the condition that if the consumer’s right to withdraw from the contract is exercised, the gift agreement becomes void and the Buyer is obliged to return the products along with the related gifts provided. In the event that they are not returned, this will be considered as unjust enrichment of the Buyer.

In the event that all of the above product return conditions are fulfilled, the Buyer is entitled to a refund for the products for which the purchase price has been paid, which will be returned to the Buyer no later than 14 days from the receipt of the returned products at our warehouse. The Seller is obliged to return the purchase price to the Buyer in the same manner in which the Buyer made the payment, unless the Buyer agrees to an alternative method of refund without incurring any additional charges.

Withdrawal from the contract by a Buyer who is a business
If the Buyer is a business, the Buyer may be permitted to substitute the sales contract, depending on the condition of the returned products, the warranties, and the actual value of the returned products. The condition of the products is assessed by the Seller. In the event that mutually acceptable conditions cannot be agreed upon, the products are returned at the Seller’s expense. The Seller reserves the right to charge the Buyer for any additional costs incurred.

In order to protect the Buyer’s rights, if the Buyer is a legal entity and requests a refund by presenting the credit document directly at the store, the relevant amount will only be paid to individuals who are authorised to act on behalf of the said legal entity, to a body recognised by law, or to a person presenting a formally certified authorisation.

Download the withdrawal form by clicking on this link.

VIII. Payment Terms

The Seller accepts the following payment methods:

via bank transfer (Stripe, Visa, Apple Pay, Google Pay)
payment by credit card

The products remain the property of the Seller until full payment and receipt, but the risk of the products transfers to the Buyer upon receipt of the products.

The Buyer’s invoicing information cannot be modified after the order has been submitted.

IX. Invoicing

Each package contains the products and a proforma invoice. The proforma invoice does not serve as a tax document. We deliver the purchase receipt electronically within 14 days of receipt of payment. The purchase receipt is attached to an email notifying you of the receipt of payment for the products.

X. Delivery Terms

In person: Only the Buyer may collect the products. This person must adequately identify themselves and prove their identity with a valid ID card or valid passport.

Αποστολή – SR:

Products may be shipped to the Buyer via a delivery service. The various delivery options are offered in accordance with the actual availability of the individual services and in terms of transport capabilities and options. In the event of interventions by higher authorities or information system failure, Nutrialis shall not be held liable for the delayed delivery of products. The shipping price is based on the current price list on the day of the order.

The Buyer is obliged to inspect the condition of the shipment (number of packages, integrity of the company logo, packaging damage) in accordance with the accompanying delivery note immediately upon delivery. In the event that a defect is identified, the Buyer is obliged to record the extent and nature of the defect in the presence of the carrier’s representative. On the basis of this record, the Buyer may then refuse to accept the delivered products that do not conform to the sales contract, refuse to accept the defective products, or confirm the delivery of the defective products and subsequently claim their replacement from the Seller. If the Buyer discovers damage or other discrepancies after receipt of the shipment, they are obliged to contact the Seller immediately. If they fail to do so, claims for the replacement of defects will only be permitted in the event that they can prove that the products already had defects at the time of receipt.

Incomplete or damaged packaging must be reported immediately by email to ask@nutrialis.gr, reported to the carrier in the damage report, and sent without undue delay by email or post to the Seller. Additional claims regarding shortages or external damage to the packaging do not deprive the Buyer of the right to file a complaint, but provide the Seller with the opportunity to demonstrate that there is no conflict with the sales contract.

XI. Warranty

The warranty terms and conditions for the products are governed by the Seller’s Order Procedure and applicable Greek legislation. The purchase document serves as the warranty certificate.

XII. Final Provisions

In accordance with Article 11 of Law 2251/1994 on the amicable settlement of consumer disputes, the consumer has the right to contact the Seller with a request for amendment if they are not satisfied with the Seller’s handling of their claim or if they believe that the Seller has violated their rights.
The consumer has the right to submit a proposal for amicable settlement before the Amicable Settlement Committee or for out-of-court dispute resolution (arbitration) before an alternative dispute resolution entity, if the Seller does not respond to the request or rejects it within 30 days from the date of its submission.

These General Terms and Conditions are valid and effective from 01/01/2026 and supersede all previous General Terms and Conditions. The Seller reserves the right to amend the General Terms and Conditions without prior notice. Any amendment to the General Terms and Conditions shall not apply to sales contracts concluded prior to such amendment, regardless of whether the products have yet to be delivered.